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Daily living aids, delivered across the United States
Browse practical aids for your home and daily routine. Free standard delivery applies when your goods total is $75 or more after discounts.
Mobility Aids
Frequently asked questions
What currency are the prices in?
All prices are in US dollars.
How much does delivery cost?
Standard delivery is free when your goods total is $75 or more after discounts. Below $75, delivery costs $25.
Can I choose express delivery?
Express Delivery costs $25, including on orders that qualify for free standard delivery. Choose it in the cart.
What is the delivery estimate?
The published estimate is up to 7 working days in transit within the United States, after dispatch within 2 working days.
Does the estimate include order handling?
No. Please allow 2 working day handling time before the delivery estimate.
Will I receive tracking information?
Tracking information is emailed once your order has shipped. Items may arrive in separate packages.
Can items arrive separately?
Yes. Products from the same order may be sent in separate packages.
How do I ask about an order?
Contact our support team with your order number and the email address used at checkout.
What if my order has not arrived?
Check your tracking details, then contact us with your order number so we can investigate.
What payment options does the store support?
The store supports card payments through Stripe and PayPal.
Do you store my card details?
Card details are handled by the payment provider. We do not store your card number.
Is there a discount code?
Enter valued-customer in the cart for 15% off the goods total. Delivery is not discounted.
How is the free-delivery threshold calculated?
It is based on the goods subtotal after any discount. Delivery charges do not count toward the $75 threshold.
Can I change my mind?
Contact us within 15 days of delivery. Our policy requires original packaging and proof of purchase, with return postage paid by you and no handling or restocking deduction.
When does the return window start?
The published change-of-mind policy measures 15 days from delivery.
What packaging should I keep?
Keep the original packaging and your order confirmation or receipt in case you need to request a return.
Should I return something before contacting you?
Please contact us first. Return instructions depend on the item and the warehouse it came from.
Who pays return shipping?
You pay tracked return shipping for change-of-mind returns. Contact us about damaged or incorrect goods so we can arrange the appropriate resolution.
What if an item arrives damaged?
Contact us promptly with your order number and photographs showing the issue.
What if the wrong item arrives?
Tell us promptly and include your order number and details of what you received.
Can I cancel before dispatch?
Contact us as soon as possible, ideally within 12 hours. You can cancel free of charge before your order is dispatched. Once it has shipped, use the returns process.
Can I change a delivery address?
Contact us immediately. We will check whether packing or dispatch has started before confirming any change.
Will I get a receipt?
An order receipt is sent by email after payment is confirmed.
Can I visit a physical shop?
We operate as an online supplier. The administration address is not a retail shop or collection point.
Can I place a wholesale enquiry?
Use the wholesale page to tell us the products and quantities you need.
How can I check whether a product will fit?
Compare the dimensions and options shown on its product page with your available space. Ask us if a measurement is unclear.
Where can I read the complete policy?
The Shipping and Refunds & Returns pages contain the delivery and return terms.
What should I include in a product question?
Include the product name, option and the measurement or feature you want to check.
How do I choose a size or option?
Select the named option on the product page and check the selected item in your cart before proceeding.
How do I contact the team?
Email theteam@customersupport.care. For existing orders, include your order number.